⚡ Exclusive HD Offer
Policy Exchange
HD Sneaker
Free two-way shipping every day within fixed hours and radius. Transparent pricing, priority given to on-time delivery — if the delivery is delayed compared to the confirmed delivery schedule with the customer, the delivery fee for that order will be waived.
2km radius · 5 PM - 7 PM
1. Principle
Outside of specified hours/radius: HD will help you book. Be → Grab → Ahamove (Be is preferred because it supports shipping within Vietnam) — you pay the exact price on the app, no markup on HD.
2. Free Shipping Hours & Radius
| Time slots | 5:00 PM – 7:00 PM every day (Monday–Sunday, including holidays) |
| Radius | In 2km from HD Thao Dien (28 Thao Dien, An Khanh Ward, Thu Duc City) |
| Form | Free two-way — HD picks up dirty shoes and delivers clean shoes right to your door. |
| Delivery method | HD layout The staff runs one trip per day. delivered to your door., or book through the Be app (preferred) / Grab / Ahamove. Either way, within 2km and within the specified time frame... Customers always get FREE — HD pays 100% app fee. |
| Simple conditions | No minimum order value — Even one pair is free. |
3. Outside of operating hours / outside a 2km radius
| Select | Fee | Note |
|---|---|---|
| HD will help you arrange shipping. | Real-time app at the right price (HD, no markup) | Prioritize Be → Grab → Ahamove. If Ahamove has a voucher app → you get a discount. |
| You arrange shipping yourself. | You pay the shipper yourself. | HD will prepare your shoes in advance for your scheduled appointment time. |
Or you can come in person. 28 Thao Dien Shoe delivery/pickup — HD opens 9am–7pm, Monday–Sunday.
4. Matrix Freeship by Tier × Range × Time Slot
Summary table of who gets it for FREE — who pays — in each situation:
| Scope & Time Slots | Bronze / Silver / Gold | Diamond | Founders Club |
|---|---|---|---|
| ≤ 2km · 5 PM–7 PM | Free two-way | Free two-way | Free two-way |
| ≤ 2km · outside 5 PM - 7 PM | You pay for shipping. | Free two-way | Free two-way |
| 2-5 km · every hour | You pay for shipping. | You pay for shipping. | Free two-way |
| > 5km · all hours (within Ho Chi Minh City) | You pay for shipping. | You pay for shipping. | You pay for shipping. |
5. Commitment: "Delayed delivery = Free delivery"“
Applicable to all categories and regions. The HD system automatically records and processes your request via Zalo — no complaints needed.
6. How to arrange delivery
- Fastest: Open the Zalo Mini App HD Sneaker → "Schedule" tab → the app will show you the real-time shipping fee and your available offers.
- Hotline: 0908 534 106 (9am–7pm, Monday–Sunday)
- Zalo OA: HD Sneaker
- Come to the shop yourself: 28 Thao Dien, An Khanh Ward, Thu Duc City (9am–7pm, Monday–Sunday)
7. Frequently Asked Questions
Does free shipping between 5 PM and 7 PM apply to all orders?
Yes. Within 2km and during the hours of 5 PM to 7 PM → FREE round trip, no minimum order required. Even a single pair of shoes is free.
My house is 3km from HD. Is free shipping available between 5 PM and 7 PM?
No. The free shipping radius is only 2km. Beyond 2km, HD will arrange shipping for you — prioritizing Be → Grab → Ahamove, you pay the exact price on the app, HD does not mark up. (Except for Founders Club members who get free shipping up to 5km.)
I'm free at 9 PM, is shipping free?
No, free shipping only applies between 5 PM and 7 PM. Outside of these hours, we can arrange delivery or you can place your own order. Diamond/Founder customers get free shipping within a 2km radius at any time.
Why choose the 5 PM–7 PM time slot?
This is rush hour — most customers are free at home to pick up their shoes. HD is consolidating orders and running a concentrated route. 1 trip/day (HD staff deliver in person or you can order via Be/Grab app), saving costs and avoiding environmental pollution — thanks to this, HD covers the shipping fee for you.
I don't remember what rank I was in?
Open the Zalo Mini App HD Sneaker → "Points Accumulation" tab → your current tier and shipping offers will be displayed.
Why does HD prioritize Be over Grab?
Be is a Vietnamese delivery app, and HD supports domestic businesses. Be often offers good prices, and Be's shippers are familiar with routes within Ho Chi Minh City. If Be doesn't have a vehicle available, HD will arrange Grab or Ahamove so you don't have to wait.
Schedule your delivery now!
Free two-way shipping between 5 PM and 7 PM within a 2km radius. On-time delivery guaranteed. 100%
HD Sneaker Services Co., Ltd. · MSDN 0319064978 · 28 Thao Dien, An Khanh Ward, Thu Duc City
