1. Introduction

HD Sneaker Cleaning (hdservices.vn) is committed to protecting the personal information of our customers. This privacy policy explains how we collect, use, and protect your data when you use our website and services.

Company information:

  • Company name: HD Sneaker Services Co., Ltd.
  • Tax ID: 0319064978
  • Address: 28 Thao Dien, An Khanh Ward, Thu Duc City, Ho Chi Minh City
  • Hotline: 0908.534.106

2. Information we collect

When you use HD Sneaker Cleaning's services or website, we may collect the following information:

2.1. Information you provide directly

  • Full name — to confirm the order and contact us
  • Phone number — for contact regarding confirmation, delivery, and support
  • E-mail — to send order confirmation and status updates
  • Delivery address — for home delivery of shoes
  • Shoe information — Shoe type, condition, and required treatment (with photos)

2.2. Information collected automatically

  • Cookies and browser data — helps the website perform better and analyzes traffic.
  • IP address, device type, browser — serving as a website traffic statistics tool via Google Analytics
  • Website behavior — pages viewed, time of access — to improve user experience

3. Purpose of using the information

We use your information for the following purposes:

  • Order processing: Confirm booking, notify shoe status, and arrange delivery.
  • Customer support: Providing advice, answering questions, and handling complaints.
  • Guarantee: Check your order history during the 90-day warranty period.
  • Improve service: Analyzing website behavior to improve user experience.
  • Promotion announcement: We will send you new promotional offers and combo deals (only if you agree to receive them).

4. Sharing information

HD Sneaker Cleaning NOT for sale, rent, or exchange. We share your personal information with third parties. We only share information in the following cases:

  • Delivery partners: Share your name, phone number, and address with the shipping company for shoe delivery.
  • Analysis tools: Google Analytics collects anonymous data about website visits.
  • Legal requirements: When requested by competent authorities in accordance with Vietnamese law.

5. Information security

We implement security measures to protect your information:

  • Website using HTTPS (SSL): Encrypting data transmitted between the browser and the server.
  • Restrict access: Only authorized personnel have access to customer data.
  • Shoe image: For internal use only for testing and warranty purposes — do not post publicly without permission.
  • Secure storage: The data is stored on a secure system and accessed using a private account.

6. Cookies

The website hdservices.vn uses cookies to:

  • Remember your session and settings.
  • Analyze website traffic via Google Analytics.
  • Display relevant ads (if available) via Facebook Pixel and Google Ads.

You can disable cookies in your browser settings. However, some website features may not function fully if cookies are turned off.

7. Your rights

You have the following rights regarding your personal information:

  • Access permissions: Request to view the information we store about you.
  • Editing permissions: Request to update or correct inaccurate information
  • Delete permission: Request to delete personal information (except in cases where it is necessary to retain it according to legal regulations)
  • Right to refuse: Opt out of promotional notifications at any time.

To exercise these rights, please contact the hotline. 0908.534.106 or email [email protected].

8. Data storage

  • Order information: Data is stored throughout the warranty period (90 days) and for an additional 12 months thereafter for historical data retrieval.
  • Contact information: Stored until you request deletion.
  • Analytics data: According to Google Analytics' storage policy (26 months by default)

9. Child safety

HD Sneaker Cleaning's service is not aimed at children under 16 years of age. We do not intentionally collect personal information from children. If we discover any information belonging to children under 16, we will delete it immediately upon notification.

10. Policy changes

HD Sneaker Cleaning reserves the right to update this privacy policy as needed. New versions will be posted on this page with a clear update date.

Last updated: 31/03/2026

Contact

If you have any questions about our privacy policy, please contact us: